Yelp for Business Owners: A Resource List

Yelp, of course, is one of the most important local review sites for small businessesCuriously enough, Yelp is much, much stronger in “blue” states like New York or California than it is in “red” states like Nebraska or Texas. So, especially if you live in a “blue” state, Yelp can be very important to your business.

Yelp Isn’t Easy for Business Owners

Yelp for Business Owners - a Resource ListYelp isn’t easy to use for business owners, however. First, the site has a very strange business access point at http://biz.yelp.com/.  You can actually end up with two different Yelp accounts – one for you “as a person” and one for you “as a business.” Second, if/when you claim your Yelp business account, do NOT lose your password!  Resetting a password on Yelp nearly requires an act of God.  (It’s bizarre that such a basic function is so incredibly difficult on Yelp as well as on Google+, but there you go).  If you know the email address, you can attempt to reset your business password at https://biz.yelp.com/forgot.

If, however, you do NOT know the email address used to claim your Yelp account…  Ouch!  In that case, contact Yelp support at http://bit.ly/1nc1zcR, and ask to have your business “reset” to unclaimed.  You then need to reclaim your business.

Yelp Support Sites

Yelp has a brand spanky new support site at http://www.yelp-support.com/. This site combines both personal and business support, and does a fantastic job of… hiding the ability to find a way to actually contact someone at Yelp for support.  It’s as if Yelp just can’t be bothered with being reachable by “mere” humans and certainly “mere” businesses.  But no worries.  Here are some ways to contact Yelp when your support issue isn’t in their cookie-cutter help files –

Yelp also has a Yelp business blog for business owners, and an official Yelp blog.  There’s even a Yelp sales blog with a ‘day in the life of a Yelp sales rep’ column! There’s also Yelp investor relations.

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Jason McDonald

About Jason McDonald

Jason McDonald is a top-rated San Francisco SEO Consultant. His consulting services include search engine optimization consulting, social media marketing consulting, and Google AdWords consulting. Jason's motto as a consultant is that he doesn't do SEO 'for you' but rather he does SEO 'with you.' That goes as well for his social media marketing consultant activities and Google AdWords consultant services. Besides serving clients in the San Francisco Bay Area, Jason consults with clients in Silicon Valley (San Jose), Oakland and other cities throughout the Bay Area. Beyond the Bay Area, Jason is available as an SEO consultant, Social Media Consultant, and as an expert witness in litigation involving social media marketing, search engine optimization and pay-per-click advertising.